Phone Customer Satisfaction Surveys
Many companies focus on finding new customers, but not as much on communicating with their current customers. When you aren’t communicating with your customers, and finding out if there are issues, your competitors will. This is precisely how we generate leads for our clients; finding prospect who are having issues with their current vendors.
Rather than see a gradual attrition rate of clients, we can uncover issues clients may be having with your organization, which leads to higher rates of retention. SSM can help create a customized Phone Customer Satisfaction Survey to proactively reach out to your current customers, find out what they think about your solutions and services, identify possible problems to solve, and potentially uncover some repeat sales opportunities. Phone surveys have an over 60% better response rate than email and other methods, and tend to get more accurate and nuanced feedback.
SSM creates hundreds of comprehensive market research and survey reports for our clients who rely upon our analytical perspective to help them make strategic decisions about their B2B marketing and lead generation efforts.
Here are a few reasons why Phone Customer Satisfaction Surveys should be part of your customer relationship management strategy:
About SSM’s Customer Survey Process
We don’t do robocalls or automated surveys or simple check-the-box, cookie-cutter polls. Instead, we have a team of real people on the phone who are trained to talk with your customers in a credible, professional way that builds trust. The same skills that our B2B sales consultants use for setting appointments and lead generation are also applicable to conducting customer surveys by phone.
Every client’s needs are different. We will work with you to create a customized customer survey that will hone in on your specific concerns and challenges. We will identify the right questions to ask. We will handle the phone conversations in a way that inspires candid and helpful feedback.
You will get: valuable insights, actionable business intelligence, and a better understanding of how to keep your customers happy, how to make better strategic decisions, and how to strengthen your customer relationships!
Ready to reach your customers with a customer satisfaction survey? Talk to Strategic Sales & Marketing today for a free quote.